Arrival and Departure Policy: will be in place and ready to go at your scheduled time. Please arrive on time to enjoy the full experience! We will be there to welcome you to your Luxury Tablescapes event and make sure you have all that you need. You are responsible for all items until the scheduled departure time. If you choose to leave early, please contact us. If you stay longer than your scheduled time, you will be charged an additional fee.
What if I need to cancel? Cancellation Policy: Reservations need to be canceled at least 7 calendar days before the scheduled event in order to receive a full refund. Cancellations made less than 7 calendar days and more than 3 days in advance will receive a refund of 50%. Cancellations made less than 72 hours prior to the event are non-refundable. No-shows are also non-refundable. Need to reschedule your Luxury Tablescapes experience? Please contact us as soon as possible to see if a date or time to reschedule is available. If not, our cancellation policy applies.
What if there is inclement weather? Inclement Weather Policy: In the event there is inclement weather Luxury Tabescapes reserves the right to make cancellations on the day of the picnic. We will work with you to reschedule the picnic for a different date and time or you may move your picnic to your preferred indoor location. If rescheduling is not possible, we will provide a full refund.
Is a deposit required?Answer: A 50% deposit is required at the time of booking and the remaining balance must be paid at least 72 hours before your scheduled picnic.
What forms of payment do you accept?Answer: Our easy-to-use invoicing system will allow you to pay via credit card or bank account transfer.
Can I bring my own food?Answer: Absolutely, YES!
What if something is damaged? Answer: We expect all of our clients to use due diligence when it comes to using and caring for the items set up for their Luxury Tablescapes experience. Replacement charges will be assessed on any equipment due to theft, abuse, abandonment or intentional damage.
What is your Covid Policy? Health & Safety (COVID-19) Policy: Our luxury picnics are the perfect way to keep gatherings small and intimate. While masks are no longer required in our area and many people are being vaccinated, we encourage our clients to take whatever precautions they deem necessary to make their picnic experience one they feel comfortable with. We continue to be aware of and follow health and safety measures for every event. All items are cleaned and sanitized after every use and hand sanitizer is provided with every set-up.
How does it work? Answer: When booking, we will discuss everything from package options, decor, pricing, location, etc.
Contact us to secure a booking date, time, location, and package.
Once your deposit is received, we will send an email confirmation with the details for your Luxury Tablescapes by experience.
We will be there to greet you and your guest(s), make sure you have everything, and then leave you to enjoy your time together.
When your picnic time is complete, we will be there to see you off and take care of the clean-up.
How far in advance should I book my luxury picnic? Answer: As early as possible. We prefer a 7-day advance notice. Bookings made within less than 7 days may be available and full payment will be required at booking.
Do you have any favorite locations that you recommend? Answer: are our preferred locations (Please inform us if you have another location in mind to see if we can accommodate you.) 1) Your own yard, 2) Chesterwood Park, 3) Hart-Miller Island State Park, 4) Patapsco Valley State Park, Sandy Point State Park, 5) Canton Waterfront Park, etc.
Can I bring my own beverage if I want something other than the premium waters you offer? Answer: Yes! Feel free to bring your own beverage. PLEASE NOTE: there are some locations that may prohibit alcoholic beverages or glass containers. Be sure to check with us or with the location you want to use to determine what policies are in place. We are not responsible for any violations that may arise.